How to make sure your conference call runs smoothly during the global COVID-19 pandemic

If you want to give your conference call the best chance of running without a hitch then we've got three simple steps for you to follow during these unprecedented times.

As millions of people across the country follow the government’s advice and start working from home, UK mobile networks have reported problems with their services as workers struggle to keep in touch with one another whilst out of the office.

Despite these issues, the majority of Meetupcall conference calls have gone ahead without a problem, however if you want to give your conference call the best chance of running without a hitch then we’ve got three simple steps for you to follow during these unprecedented times…

1. Don’t start your call on the hour

As with meetings, most conference calls are arranged to start on the hour. That means millions of people all around the country using their mobile phones all at the same time. So, if you arrange your call for half past the hour, quarter past, or quarter to (or even a random time like 12:41) then it means fewer people will be using their phones, so there’s less chance of something going wrong due to an overloaded network.

2. Choose a quieter time to hold your call

According to our data, the busiest times for people hosting conference calls are 9am, 10am, 2pm & 3pm, whilst the quietest times (during working hours) are 12pm, 1pm & 4pm, so try arranging your call around lunchtime or late afternoon if you can.

3.  Use a landline or dial in through your browser

If you can, dial in to your call using a landline. Alternatively, with Meetupcall you can now connect to a conference call via your internet browser – the technical term for this is VoIP (Voice over Internet Protocol).

To use VoIP, you must first activate the feature on your account (you can do this by registering your interest here, and one of our team will get in touch to get you set up). Then, when you come to join your conference you can just select the ‘Online’ joining option.

These tips are only necessary whilst we are in unprecedented times. Of course, we understand that many calls are pre-arranged well in advance for certain times and to fit around people’s work diaries. Don’t worry if that is the case, your conference call will still go ahead, however if you are able to follow at least one of these tips for your next call then it will ease the burden that mobile networks are currently experiencing and help you enjoy a better quality conference call.

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