Technology and people: making conference calls work

Meetupcall delivers on reliability. We provide high-quality, low-cost telephone conferencing services whatever the size and nature of your business. We use next-generation, enterprise-grade IP networks to direct calls from all over the world into two independent, purpose-built data centres at opposite ends of the country.

These data centres have backup power systems to keep them operating all of the time and every piece of hardware we use is backed up by another identical piece. This is what we call ‘extreme redundancy’ and it enables us to offer you a superior service at a much lower price than our competitors.

Having signed up to one of our great value teleconferencing solutions, it’s important to then give consideration to what constitutes Best Practice during calls to guarantee they’re successful every time. Our primary advice would be to apply the same basic rules and formal behaviours you use during face-to-face meetings: be on time, be honest and don’t shy away from getting the job done.

Forgetting someone’s name can send out entirely the wrong signal. It’s important to identify who’s who at the beginning of a conference call. Speak your own name clearly. You don’t need to repeat it every time you speak but you do need to address others by name.

Find a quiet space where you won’t be disturbed, wherever you are. This will make sure everyone participating in the conference call is heard and can hear. Don’t be scared of asking for clarification in the absence of visual cues from others and do challenge anyone who behaves improperly during the meeting.

The most common mistakes in telephone conference calls involve workers not being familiar with the handsets they’re using. Make sure you know what buttons perform which functions prior to your first meeting. This is how you’ll avoid the risk of accidentally putting others on hold, muting them or terminating the call because you thought you were increasing the volume.

Face-to-face meetings are just as open to mistakes, of course, but they also have financial and environmental costs that no business can afford to ignore in these challenging times. Voice call conferencing is equally effective but brings people together at a fraction of the traditional cost and with a smaller carbon footprint.

What ultimately makes a conference call work is the combination of professional behaviour and reliable technology, the latter being what Meetupcall is able to expertly provide for your business along with friendly advice and support.

We do teleconferencing. That’s all.

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Simon Moxon is founder and CEO of Meetupcall. A life-long geek turned entrepreneur currently having fun growing Meetupcall into a proper company.

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