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New feature: selectable & customisable on-hold music

Who likes on-hold music?

Once upon a time, on-hold music would be played out via a cassette tape. CASSETTE TAPE! Fast forward 20 years, technology has moved on, but so have the problems. What's grinding peoples gears these days? Taste in on-hold music.

 

What we found out from feedback

There has never been a truer saying than, “You can please some of the people all of the time, you can please all of the people some of the time, but you can’t please all of the people all of the time”. While some had taken to our country rock, others perceived it as metal. While many loved our classical music choice, there were others that would rather pull off their own fingers nails, than listen to it ever again.

While we could blame psychoacoustics for the above, the fact of the matter is that if you attend quite a few conference calls throughout the day/week, hearing the same on-hold music over and over again will become tiresome.

 

You now have options

As a leader or account admin, you can now change the on-hold music to match your organisations brand and style.

  • Electronica: an uplifting composition that is motivational and inspirational
  • Funk: an optimistic groovy tune with guitar, piano, and steady beat
  • Jazz: a hard swinging backtrack with sax, piano, bass, and drums
  • Rock: an alternative pop rock track with hooky guitars and electronic elements
  • Ukulele: a light and bright track with ukulele and piano
  • Classical: Bach’s Cello Suite #1 may be one of the most famous pieces of cello music ever written

The above options are available on Plus, Premium and Custom plans, with the latter plan also having the additional option of uploading custom music, or a sales & marketing message.

 

Six carefully selected tracks

One of the key problems in selecting hold music is judging how it will sound when heard over a phone line. Telephone networks only allow for a certain bandwidth and as such music on hold will be poorer quality than if you heard it on a traditional music device, such as an iPod or laptop. Audio on a CD or in MP3 format would tend to be 16 bit resolution, with a sample rate of 48kHz.

Music on hold has to be down sampled to 8bit, 8kHz to be compatible with phones and the telephone network - introducing the loss of quality. Because of these restrictions we have to be careful when selecting the music to be used as some detail may be missed leading the audio to sound distorted or completely unlistenable. An example of this became clear when listening to a section of a rock track we initially selected. The guitar solo section has a strange 'swishing' effect that could be attributed to the inability to represent the necessary frequencies in the original track at this sample rate and resolution. Furthermore, only mono sound is permitted meaning stereo tracks have to be down mixed to a single channel of audio, resulting in further loss of quality.

Particularly noticeable if a frequency from the left or right channel is the opposite phase of the other channel, as this would cancel the sound out when merged to a single mono channel. One final thing to be considered is the dynamic range of the track. This is the difference between the loudest and quietest parts of the music. Audio with a high dynamic range could be quite offensive to the ear if it suddenly jumped to being very loud after a quiet section. As a consequence of this, we tried to select music that has a low dynamic range and if not use a compressor or limiter to reduce the effect somewhat.

 

Still hating on our on-hold music?

We get it. Waiting around for a call to start isn’t the most pleasant of experiences, even if you do like the on-hold music, but we have one more option for you. Instead of turning up for a call early, or waiting for latecomers to dial-in - use our dial-out service and we’ll call you and all other attendees just at the right time; the meeting start time.

Don’t like that idea either? Well, things could be worse. For example, our infrastructure guy wanted everyone to listen to something from a Klingon Opera. No, seriously.

 

Login and give our new tunes a spin!

Please note; the account admin can set and change the ‘default’ option, but leaders can override on an individual basis.

 

As admin:

  1. Login to manage.meetupcall.com
  2. Ensure you are logged in as the 'Account Manager' and on the 'Account' tab
  3. Scroll down to the 'Advanced Settings' section and maximise
  4. You will now find a drop down menu for on-hold music, of which you can now select a new default for all newly created leaders

 

As leader:

  1. Login to manage.meetupcall.com
  2. Go-to the 'Settings' tab
  3. You can now use the drop down selection to choose new default on-hold music for your leader account

 

Don't have an account yet? View our pricing and take a 14-day unlimited free trial right now.

John heads up marketing @ Meetupcall. Loves keeping things simple and helping shape the future of conference calling services.

As the world's smartest conference call service, Meetupcall enables remote teams to talk to each other wherever they are in the world and whatever their available technology.


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Need help?

Call: 08000 80 70 80 or +44 (0)203 291 2313

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