Customer Support Executive

We're looking for talented and passionate people to help us provide the best conference call service in the market, globally.

The primary purpose of the Customer Support Executive role is to deliver reliable and effective solutions to our customers via phone, email or live chat interactions. As the face of the company, you’ll set the tone for customer engagement, advocating for them to the rest of the business and owning the resolutions through interactions with other departments, escalating where necessary.

Reporting into the Customer Service Supervisor, you’ll do better than simply provide answers, instead going above and beyond for the customer. You’ll be aware of feature enhancements and service issues in order to increase their satisfaction as well as reduce support tickets and minimise the possibility of accounts churning. Aside from providing excellent product support, you’ll be hot on the heels of customer payments, utilising and improving the collections process to ensure debt is reduced and the accounts are in order.

Responsibilities:

  • Deliver customer support to Meetupcall’s existing customers via inbound calls, webchat and online enquiries
  • Offer technical support to handle and resolve customer queries
  • Investigate, solve or escalate product and technical issues, ensuring a resolution for the
    customer
  • Manage the collections process for customer debts
  • Keep accurate and concise customer records in our helpdesk CRM
  • Build relationships with customers to improve their overall experience
  • Ensure that customer interactions are delivered in line with department / individual KPI’s
  • Identify opportunities for improvements within existing processes
  • Understand and analyse data to produce and narrate reports for team meetings
  • Any other ad-hoc duties within Operations

Key Behaviours & Skills:

  • Excellent professional verbal and written communication skills
  • Excellent problem-solving skills
  • Ability to listen to customer needs, understand them and deliver the right solution
  • Highly motivated and driven
  • Customer focused
  • Adaptable and enthusiastic, with a positive trainable attitude
  • Ownership of role and pride in your work
  • Time management and being able to plan and prioritise work load
  • Good attention to detail

Experience:

  • Proven track record of working in a customer service environment
  • Ideally experienced in a technical support or product support function, although training will be provided

Salary and Benefits:

  • Starting Salary – up to £22K
  • Bonus
  • Pension scheme
  • Gym membership
  • Friendly, fun, modern office, working with the latest technologies
  • On the job training and career development

Position: Customer Experience Executive

Salary: Up to £22K

Holidays: 20 days

Apply Now or e-mail your CV to careers@meetupcall.com

Our Values

Reliability
above all else

Nothing is more important than delivering a consistantly available and reliable service.

Build smart products that
solve real problems, well

If the problem is worth solving, it's worth solving well.

Provide REMARKable
customer service

We believe in providing remarkable customer service in the literal, but positive sense.

Be smart, be useful,
enjoy the journey

We should act smart, do our best to be useful and enjoy our chosen craft.

Achieve more...
with less

We're a small team with big ideas and big ambitions and we'll do our best to achieve them.

Want to find out more about our conference call facility?