Data Deletion & Retention Policy

Last Modified: 22nd May, 2018

Meetupcall's Data Deletion Policy (“Data Deletion Policy”) describes how our Subscribers’ Service Data is deleted in connection with the cancellation or termination of an Account within the Meetupcall Services detailed herein. This Policy does not apply to (a) data that resides in any Meetupcall product or services not detailed in this Policy; (b) data that resides in Third Party Services managed and hosted by third parties and the Service Data that is or may be shared with such Third Party Services. Definitions for the categories of Structured and Unstructured Service Data covered in this Data Deletion Policy can be found following the corresponding table below.

Account Cancellation or Termination

Ninety (90) days after your Account for one of the Services listed below is cancelled or terminated; or, two hundred and seventy (270) days after your trial has ended for one of the Services (assuming that you have not purchased a subscription to that Service), an automated process will begin that permanently deletes your Service Data for the cancelled Service in accordance with the timelines set forth in the tables below. Once begun, this process cannot be reversed and Service Data will be permanently deleted.

Data Deletion Timeline for Structured Service Data

Structured Service Data is data in your Account for a Service that is viewable within the Service such as Account Data, Call Recordings, Event Records and End-User information.

The following table details the Meetupcall Service, the types of Structured Service Data in the Service, and the associated deletion details once the deletion process has started:

Structured Data Description Timeline for Deletion (after deletion process begins) for Cancellation or Termination
Conference Audio Recordings 90 Days
User Data 90 Days
Conference Metadata 90 Days
Attendee Data 90 Days

Definitions

User Data: includes identities, hashed passwords and names for both Account Admins and Leaders.

Conference Audio Recordings: Information relating to the audio content of conference calls you take part in (including temporary audio recording for the purposes of facilitating the Service and longer term conference audio recording when requested to do so by you). We will never listen to or disclose conference audio data without your consent or unless we are legally obliged to do so.

Conference Screenshare Data: Information relating to the screenshare content of conference calls you take part in. We will never view or disclose conference screenshare data without your consent or unless we are legally obliged to do so.

Conference Metadata: Information relating to conference calls you arrange or join (including start and end times, telephone numbers, email addresses, durations).

Attendee Data: includes data that is stored as part of the Meetupcall Invite Service, such as names, avatar links, job titles and email addresses.

Data Deletion Timeline For Unstructured Service Data

Unstructured Service Data is Service Data that cannot be viewed by Subscriber in the Service and includes Service Data that, for example, is maintained in backups and logs. Unstructured Service Data is deleted according to the deletion timelines described below.

The following table details types of Unstructured Service Data in the Service and the associated timelines for deletion once the deletion process has started:

Unstructured Data Description Timeline for Deletion (after deletion process begins) for Cancellation or Termination
Backups 30 Days
Audit Logs 365 Days
Archived Emails 90 Days
Support Tickets 90 Days
Emails 90 Days

Definitions

Backups: includes regular backups of any database data.

Audit Logs: includes logs generated by applications and infrastructure.

Archived Emails: includes raw copies of emails retained for troubleshooting purposes.

Support Tickets: includes messages in emails and chat logs sent to our support department.

Emails: includes logs of the header responses and status of emails sent to Subscribers.

Policy Limitations

This Data Deletion Policy is applicable only to the specific Service Data described above. As described in greater detail in our Privacy Policy, Meetupcall collects certain information from Subscribers to the Services, such as: the names and email addresses of Leaders; billing address; and other information which may be used for billing, business analytics, marketing, and notification purposes (collectively, “Customer Information”).

The deletion procedures in this Data Deletion Policy do not apply to Customer Information, which is maintained by Meetupcall in accordance with its Privacy Policy. Similarly, Meetupcall collects and retains Usage Data, other metadata and statistical information concerning the use of the Meetupcall Services which are not subject to the deletion procedures in this Data Deletion Policy.

Meetupcall reserves the right not to adhere to this Policy when deleting Service Data in cases where Meetupcall terminates an Account for violation of our Privacy Policy.

Expedited Service Data Deletion

We do not offer expedited deletion of Service Data. Except as otherwise noted, all Service Data is deleted according to the schedules presented above.