Infrastructure Engineer

We're looking for talented and passionate people to help us provide the best conference call service in the market, globally.

About Us
We’re a forward-thinking SaaS company, providing high quality audio and video conferencing solutions to over 60,000 users. To be at the top of our game and give our customers the best, experience possible we’re constantly developing our product. Supporting this product development is our Linux based infrastructure that uses the latest robust technologies to deliver a secure, reliable and scalable platform for our application to run on. All of this means we’re on track to becoming one of the UK’s most progressive and exciting technology businesses. Talented people are at the heart of this… do you want to join us?

Role
As an Infrastructure Engineer at Meetupcall, you’ll be building, maintaining and supporting 40+ Linux virtual server environments, providing our customers with a reliable and quality service. To do this, you’ll take care of the everyday network and infrastructure items including minimising system downtime and verifying backups. You’ll bring new ways of monitoring and analysing our data, ensuring we have no single point of failure and that our system can sustain increased demand.

You’ll also play a pivotal role in resolving system and telephony issues. These may be
reported by a customer or identified internally by working closely with all departments across the company. You’ll seek to understand the context of the problem, drill into the details, utilise external contacts and carry out a thorough investigation, before finding a resolution, and reporting back to the teams with the fix in place.

Being involved in and monitoring these incidents, you’ll be able to prevent recurrences and identify trends; the documenting of which will drive process improvements. By reviewing these internal and external processes, including our supplier agreements, you’ll be ensuring that we’re efficient, effective and enterprising in how we manage our infrastructure at Meetupcall; the responsibility of which will lie with you.

Responsibilities

  • Ensure the day to day running of the Meetupcall network, video and voice infrastructures and their reliability
  • Monitor and achieve the required capacity to sustain current and future demand
  • Own the scheduling of routine maintenance, guaranteeing a reliable process of backups and testing
  • Establish an effective supply chain with 3 part suppliers to meet the service demand, considering both our commercial and technical needs for infrastructure and telephony
  • Ensure that the infrastructure adheres to the Meetupcall security standards and remains as best practice (ISO 9001 & 27001)
  • Work closely with the Support and Product teams to proactively identify potential customer impacting system issues
  • Own customer impacting system issues through to resolution via support tickets, log alerts and our internal communication channels
  • Act as an escalation point for the Support team to analyse and resolve our customers’ technical issues
  • Work closely with the Infrastructure Architect to implement infrastructure changes
  • Own, develop and improve the processes, especially within infrastructure maintenance
  • Work with the customer facing teams to address external queries regarding system reliability and security
  • Maintain and create documentation for departmental and company use
  • Review and develop additional policies relating to Meetupcall’s infrastructure

Key Skills & Behaviours

  • Excellent working knowledge of Linux,
  • Excellent networking skills, including a sound knowledge of TCP/UDP/IP, DNS and Firewalls
  • Excellent understanding of system monitoring and management tools
  • Knowledge of SIP, RTP, WebRTC, MySQL, Ruby
  • Knowledge of delivering highly available and redundant architectures
  • Management and administration of Amazon Web Services including EC2, Route53, S3
  • Administration and monitoring of MySQL, Redis, Linux
  • Pro-active approach to anticipating and solving problems, problem management and root cause analysis (RCA) skills
  • Implement critical thinking when problem solving
  • Maintain a customer focused approach to issue resolution and must be comfortable talking directly to customers
  • Communicate clearly, considering the audience’s technical understanding
  • Explore and implement best technologies
  • Create and follow documentation and procedures
  • Prioritise workload based on the severity of issues
  • Build strong relationships with key stakeholders and suppliers
  • Adhere to and implement Meetupcall’s values

Benefits:

  • Competitive salary based on experience
  • Work with and learn about exciting new tech and tools; WebRTC, Terraform, Chef, Elixir, Typescript…
  • Casual dress
  • Flexible working hours and remote working opportunities
  • Free fruit & soft drinks
  • Free Friday breakfasts
  • Free monthly prize entry
  • Free gym membership & extra time at lunch to go
  • Quarterly socials and seasonal events
  • Extra day of annual leave each year
Apply Now

Position:

Salary: £25,000 - £30,000

Holidays: 20 days

Apply Now or e-mail your CV to careers@meetupcall.com
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Our Values

Reliability above all else

Nothing is more important than delivering a consistantly available and reliable service.

Build smart products that solve real problems, well

If the problem is worth solving, it's worth solving well.

Provide REMARKable customer service

We believe in providing remarkable customer service in the literal, but positive sense.

Be smart, be useful, enjoy the journey

We should act smart, do our best to be useful and enjoy our chosen craft.

Achieve more...with less

We're a small team with big ideas and big ambitions and we'll do our best to achieve them.

Got a question?
Contact our customer support team and we'll be happy to help