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Case Study

Helping charities maintain contact with their users

“We chose Meetupcall because its’ accessibility features are perfect for our users”

Jo Stokes
Community Services Manager at Age UK Bristol
  • Location Bristol
  • Industry Charities
  • Employees -

Too many older people feel they have no one to turn to for support. Age UK exists to help older people when they need us the most.

During the Covid-19 pandemic, many older people who relied on the support of Age UK were unable to get out of their homes and get the support they needed.

Here Jo Stokes, Community Services Manager at Age UK Bristol, explains how they used Meetupcall to give their users a platform to keep in touch with each other during lockdown.

How do Age UK use Meetupcall?

Age UK Bristol have been working with Meetupcall since the start of lockdown to offer a way for our older service users to keep in touch with each other via weekly telephone groups.

Why did Age UK choose Meetupcall?

We chose Meetupcall because of its’ accessibility features; we can dial out to people who would struggle to join the call independently and we can also provide a freephone number for those who cannot afford the call.

How was your experience of Meetupcall?

The Meetupcall staff have been very friendly and supportive, offering training and problem fixes if we get stuck. There is also an easy to use admin area where we can monitor our call usage, including number of guests, number of minutes used and how much money we have spent. Most importantly, our members love the calls!

“I live alone and I have Parkinsons so I can't get out. The calls have given me something to look forward to and I would say are the highlight of my week.”

Age UK Service User

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