Can charities who deliver their services remotely record the sessions? What are the rules?

The benefits of recording remotely delivered sessions for safeguarding or training are obvious. The rules, less so...

Whether you’re operating a telephone befriending service or hosting remote group activities, there are a number of benefits to recording the sessions.  These include as a safeguarding measure or as a volunteer training tool, but what are your legal obligations if you chose to do this?

In the United Kingdom there is no law forbidding recording calls (other countries will differ) and there are no laws mandating absolute consent, the regulation is significantly more complex and is based around the intent and purpose of the recording.

Assuming your use case for the recording the call is for EITHER ensuring the safeguarding of beneficiaries, volunteers and staff OR the training of staff and volunteers, then you can record the calls providing you adhere to the following:

  • Make reasonable efforts to inform all parties that calls maybe recorded and why – this could be as part of your volunteer or beneficiary onboarding.
  • Do not use the recordings for any other purpose than those stated above and do not share the recordings with any third parties.
  • Avoid discussions that could reveal information that can identify the individuals taking part, this would include full names, addresses or phone numbers.
  • Store the recording safely in a secure location – such as with Meetupcall – we’re ISO27001 certified!

If you want to dig deeper on this topic then the specific pieces of legislation that influence this are the Regulation of Investigatory Powers Act 2000 (RIPA), the Investigatory Powers Act 2018 and the Data Protection Act 2018 (GDPR).

I hope that was useful, keep up the good work!

Ps. If you want to record your sessions, Meetupcall makes it really easy to do so in a compliant way.  Book a demo to see how.