FAQ's

Who are Meetupcall?

Here at Meetupcall we are absolutely committed to providing our customers with the best conference call service on the planet. That’s a pretty bold statement, but since we were founded in 2009 we have grown to become one of the world’s leading providers, with over 35,000 business users worldwide trusting us as their preferred conference call provider.

Frequently asked questions

Listed below are commonly asked questions about Meetupcall’s product and services. If you have any other questions then feel free to drop us a line on our contact page.

What is a conference call?

A conference call is an extended service of general telephone use. For example, a regular telephone call connects you from A to B, whilst a conference call facility extends this service so that you can connect caller A, B, C and beyond – simultaneously.

What is your pricing structure?

We have two set pricing plans, which you can see on our pricing page. If your business requires a tailored solution then our enterprise plan can be built around your needs – just get in touch and we’ll be happy to talk it through with you.

Which geographical numbers do you have?

We have over 100 numbers in more than 60 countries worldwide. You can see them all on our numbers page, and we are constantly adding more.

Does Meetupcall offer traditional conference call services?

Yes – we’ll give you all the information you need, such as dial-in numbers and PIN’s. The leader can then arrange their conference calls any way they choose.

How many attendees can you have on a call at once?

As many as you like! All we ask is that you get in touch with us at least 24 hours before the conference call if you’re planning on hosting a call with over 60 attendees. We’ll then give your call its own server so everything runs smoothly.

Can we customise our Meetupcall branding?

Yes. We understand that your brand is important to you, so we can offer a fully customised conference call service, replacing the Meetupcall branding with your company logo, corporate colours and bespoke audio messages. Just give us a call to discuss this with our sales team.

Is Meetupcall compatible with all calendar apps?

Meetupcall is compatible with a wide variety of devices and calendar applications. A full guide for your email calendar of choice can be found on our how it works page.

Are there any setup costs or ongoing fees?

No. You will only pay your monthly tariff, plus any additional minutes you use over and above your inclusive minutes. Everything you need to know about our pricing plans can be found on our pricing page.

What is Meetupcall's roll out process?

We will help you migrate to our service by replacing all your conference ID’s with our own. Every one of our new customers can request an one-on-one onboarding session where our customer support team will make sure your account is set up just right and answer any questions you may have.

How reliable is Meetupcall?

You can check the current status of our systems on our status page, although you probably won’t need to as over the last 12 months our uptime has been over 99.99%.

Can feature settings be changed?

Yes – when a new leader logs in to their conference dashboard they can edit their personal conference settings on there. These can be changed at any time once logged in to Meetupcall, and if you want to edit the master settings for all the leaders on your account you can do so by contacting our customer support team.

What is a conference call leader?

A leader is the individual who arranges the conference call. Each leader on an account is allocated their own leader PIN and conference ID. The conference ID is the number all attendees use to get onto the conference call, and the leader PIN is the number the leader uses to identify them as the leader.

Is the 'Great Firewall of China' an issue for Meetupcall?

Quite simply, no. Unlike other conference call providers who rely on an internet based (WebRTC) connection, we make use of current phone line infrastructure to connect attendees from both inside and outside of China.

How does the Meetupcall free trial work?

Simply sign up for a free trial and gain access to all our features for 5 free calls. If you like what you see you can sign up to a plan directly from your conference dashboard.

Who pays the charges for a conference call?

The organiser pays for a conference call out of the minutes on their bundle, whilst the attendees will have to pay their phone provider to dial in to the call – although when using a geographic number these will usually be included in their phone provider’s billing plan.

To avoid attendees racking up any unexpected charges they can use a toll-free number, with these charges being passed back to the organiser of the conference call.

Got a question?
Contact our customer support team and we'll be happy to help