Case Study

A tailored service helps IDS host meetings with guests around the world

“The system was designed to suit us, helping to improve efficiency.”

Kim Lax
Executive Personal Assistant at IDS
  • Location Newcastle
  • Industry Healthcare
  • Employees 500

Immunodiagnostic Systems is a leading in-vitro diagnostic solution provider to the clinical laboratory market. They develop, manufacture and market innovative immunoassays and automated immunoanalyser technologies to provide improved diagnostic outcomes for patients. IDS was founded in 1977 and trades on the Alternative Investment Market (AIM; trading symbol IDH) of the London Stock Exchange. They are a global company headquartered in the UK with around 300 employees worldwide.

Here Kim Lax, Executive Personal Assistant at IDS, explains why they trust Meetupcall with their remote meetings.

What issues were IDS trying to solve?

IDS rely on conference calls daily to speak with our international colleagues, customers and suppliers. Our users found our previous service complex and not very user-friendly, so we wanted a provider which offered a simplistic, easy to use system and transparency on costs.

Why was Meetupcall a good solution?

We found Meetupcall to be competitive on price and offered the transparency that we required. Most importantly, it is simple to use, and can be accessed from anywhere in the world which is really important to us. Meetupcall were able to work with us to create a custom plan, tailored perfectly to our requirements.

How was the move to Meetupcall?

The transition to Meetupcall ran smoothly. Our users are delighted with the service, and the customer service we have received from Meetupcall is second to none.

The results

Meetupcall’s transparency has enabled IDS to predict our monthly spend in advance, and it helps us to improve productivity as our users spend less time trying to host calls using complicated old conferencing platforms.

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  • The system was designed to suit us, helping to improve efficiency.

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